Privacy Policy
At The Leash Life, your trust means everything. This policy outlines how your personal information, home access details, and pet care information are collected, used, and protected.
1. Information We Collect
To provide safe and reliable service, we may collect:
• Your name, address, phone number, and email
• Emergency contact information
• Pet details (health, behaviour, routines, vet info)
• Home access details (keys, lockboxes, alarm systems, garage codes, entry instructions)
2. How Your Information Is Used
Your information is used strictly to:
• Deliver safe and effective dog walking services
• Access your home as instructed for pet care
• Communicate updates, scheduling, and emergencies
• Ensure your dog’s wellbeing based on their specific needs
We do not sell, rent, or share your personal information with third parties.
3. Key & Home Access Security
We take your home security seriously:
• Physical keys are stored securely and are never labeled with your name or address
• Codes and entry details are kept in a secure, password-protected system
• Access information is only used during scheduled services
• Only The Leash Life has access to your keys and entry information
• Keys and codes are returned or securely deleted upon request or service termination
4. Confidentiality
All client information is treated as strictly confidential. We will never:
• Share your address, routines, or access details
• Discuss your pet or home publicly without consent
• Post photos or videos of your dog without your permission
5. Data Protection
We take reasonable steps to protect your information from loss, misuse, or unauthorized access, including:
• Secure digital storage
• Limited access to sensitive information
• Regular review of security practices
6. Your Rights
You have the right to:
• Request access to your personal information
• Update or correct your information
• Request deletion of your data and return of keys at any time
7. Policy Updates
This policy may be updated occasionally to reflect improvements in our practices. Clients will be notified of any significant changes.
8. Contact
If you have any questions or concerns about your privacy or security, please reach out:
The Leash Life